Shipping policy

Shipping Policy

Lollapalooza India Official Merchandise Store

This Shipping Policy ("Shipping Policy") explains how orders placed through the Lollapalooza India Official Merchandise Store are processed, dispatched and delivered.

By placing an order, you acknowledge that delivery timelines and charges applicable to your order shall be as displayed at checkout and/or in your order confirmation, subject to this Shipping Policy.

1. Domestic Shipping

We currently offer delivery of Merchandise to eligible addresses within India, subject to courier serviceability and any restrictions applicable to particular locations or Merchandise.

We do not currently offer international delivery.

2. Order Processing Time

Orders are generally processed and dispatched within 20-25 business days from order confirmation, unless a different processing timeline is expressly communicated at the time of purchase.

Processing times may be longer during periods of high demand, including periods immediately before or after the Lollapalooza India event, or due to circumstances beyond our reasonable control.

An order shall be considered dispatched when the Merchandise is handed over to the relevant logistics provider for delivery.

3. Shipping Charges

Applicable shipping charges, if any, shall be displayed at checkout before the customer completes the purchase.

Delivery Timelines

Estimated delivery timelines shall be displayed at checkout and/or communicated in the order confirmation or dispatch notification.

Delivery timelines are estimates and may vary depending on the delivery location, courier serviceability, operational conditions and other circumstances beyond our reasonable control.

We shall not be responsible for delays caused by third-party logistics providers, weather conditions, governmental actions, strikes, natural disasters, transportation disruptions or other circumstances beyond our reasonable control, subject to applicable law.

Any delay in delivery shall not affect the customer's rights or remedies available under applicable law.

4. Order Tracking

Once an order has been dispatched, we shall provide tracking information by email, SMS or through the Site, where tracking is available.

Tracking information is provided by the relevant logistics provider and may not update immediately after dispatch.

5. Accuracy of Shipping Information

Customers are responsible for providing complete and accurate delivery information, including name, address, PIN code and contact number.

We shall not be responsible for delays, failed delivery or additional logistics costs arising directly from inaccurate or incomplete information provided by the customer, subject to applicable law.

Where an address correction is requested after dispatch, any resulting delivery arrangements shall be subject to courier serviceability and applicable charges, which shall be communicated to the customer where applicable.

6. Failed Delivery Attempts

If delivery cannot be completed after reasonable delivery attempts due to customer unavailability, an incorrect or incomplete address, or other circumstances attributable to the customer, the shipment may be returned to us.

Any refund shall be processed in accordance with the Return & Cancellation Policy and applicable law.

Where legally permissible, actual and reasonable non-refundable logistics costs incurred due to failed delivery and return may be deducted from the refund, where such costs are applicable and have been appropriately disclosed.

7. International Customers

We do not currently provide international delivery.

8. Damaged or Missing Shipments

Customers should inspect their order upon delivery and notify us as soon as reasonably practicable if the shipment or Merchandise is damaged, defective, incorrect or incomplete.

For delivery-related damage, incorrect items or missing items, customers are requested to contact us preferably within 48 hours of delivery and provide the information and evidence reasonably required to investigate the issue.

Further details regarding eligibility for replacement or refund are set out in the Return & Cancellation Policy.