Contact information

We are here to assist you with questions relating to your orders, Merchandise, delivery, returns, refunds and use of the Lollapalooza India Official Merchandise Store.

Customer Support

Email: [email protected]

For order-related concerns (damaged, defective, or incorrect items), please email us within 48 hours of delivery along with your order details and photographs, as outlined in our Return & Cancellation Policy.

Registered Business Details

Legal Entity Name: [Bookmyshow Live Private limited] Registered Address: [Ground Floor, Wajeda House, Gulmohar Cross Road,Andheri West, Mumbai 400049] GSTIN: [GST Registration Number] CIN: [Corporate Identification Number, if applicable]

Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000 (and rules made thereunder), the details of our Grievance Officer are as follows:

Name: [Customer Grievance Officer] Email: [[email protected]]  Address: [Bookmyshow Live Private limited.Ground Floor, Wajeda House, Gulmohar Cross Road,Andheri West, Mumbai 400049]

The Grievance Officer will acknowledge complaints within the timelines prescribed under applicable law.

Customer Complaint Escalation

Customers are encouraged to first contact Customer Support for order-related assistance. Where a customer wishes to raise a formal consumer grievance or where a matter requires escalation, the customer may contact the Grievance Officer using the details above.

Customers may be requested to provide their order number, registered email address, relevant transaction details and supporting documents necessary to investigate the grievance.

Policies

For further information, please refer to:

  • Terms of Service 

  • Return & Cancellation Policy 

  • Shipping Policy 

  • Privacy Policy 

  • Legal Notice