Last updated: August 29, 2026

Privacy Policy

1. BookMyShow respects your privacy and recognises the need to protect your personal data and information that you share with us. This Privacy Policy explains how we collect, use, disclose, store and protect your personal data when you access or use our websites, applications, platforms and services, including when you purchase merchandise or other products through any online merchandise store operated or powered by us .

2. In general, you can visit Lollaindia.com website (“Website”) without telling us who you are or revealing any personal information about yourself. We track the Internet address of the domains from which people visit us and analyze this data for trends and statistics, but the individual user identity remains anonymous.

3. Please note that our Privacy Policy forms part of our Terms and conditions available at store.lollaindia.com Where you purchase merchandise or other products through our online merchandise store, this Privacy Policy should be read together with the applicable terms of sale, shipping policy, return/refund policy and other policies applicable to such purchase.

4. A transaction on Bookmyshow is to be conducted by persons above the age of 18 years only. If you are under 18 years of age, you are not allowed to make a transaction in Bookmyshow. It is the duty of the parents/legal guardians of all persons below 18 years of age to ensure that their wards do not make a transaction without their supervision on the Website.

It shall be automatically deemed that by allowing any person below the age of 18 years to transact on the Website store.lollaindia.com, their parents/legal guardians have expressly consented to their use and we disclaim any liability arising from your failure to do so.

5. We may collect your personal data when you:

(a) Create an account with us; or

(b) When you purchase or attempt to purchase merchandise or other products from our online merchandise store, we may collect additional personal data including your name, email address, mobile/telephone number, billing address, shipping/delivery address, order details, product preferences, transaction details, purchase history, return/refund details and information provided by you in connection with customer support or other communications relating to your order; or

(c) Where applicable, we may receive payment-related information from our payment service providers or other transaction processors. We do not intend to collect or store complete payment card details where such information is processed directly by the relevant payment service provider or payment gateway; or

(d) otherwise provide us with your personal data; or

(e) use of any related services connected to Bookmyshow; or

(f) participate in contests and surveys, apply for a job, or otherwise participate in activities we promote that might require information about you; or

complete contact forms or request newsletters or other information from us (ex: email)

6. When you access the store.lollaindia.com we will automatically collect your computer data, which may include

browser type

IP address

language

operating system

cookies and the ID and location of your device

the state or country from which you accessed Bookmyshow

the pages/videos you view

length of time spent on pages/videos

the services you use and the manner in which you use such services (e.g., the content you access, view, click on, search for, transact etc.)

the date and time of your visit

metadata, logs files, error logs

other geographic and demographic information; and other hardware and software information.

which pop up or push messages you might have seen and responded to

When you access or use our online merchandise store, we may also automatically collect information relating to your interaction with the store, including products viewed, products added to or removed from your cart, purchases, order status, referring website, device identifiers and other technical information collected through cookies, pixels and similar technologies.

7. This computer data is collected for analysis and evaluation in order to help us improve store.lollaindia.com, the services we provide and to enhance your experience by providing you with better services and benefits that you shall be entitled to.

8. To the extent that such computer data is maintained in a manner that identifies your name or contact information, it will be treated as personal data; otherwise, such computer data will be treated as non-personal data.

9. The personal data we collect from you will be used, or shared with third parties (including related companies and third party service providers), for the following purposes:

creating or maintaining any account or profile you may have with us

to track your activity on Bookmyshow

verifying and carrying out financial transactions in relation to any payments or transfers you make

carrying out research and analytics on our users' demographics and behaviour

to personalise and/tailor any communications that we may send you and provide you with products, services or information we think you may find useful or which you have requested from us or have expressed an interest in

to personalise and enhance user experience

determining and verifying your eligibility for certain marketing or transaction events and other features of Bookmyshow

enforcing our terms of use; and/or

communicating with you in relation to your account and alerting you to the latest developments

processing, confirming and fulfilling orders for merchandise or other products;

processing payments and verifying transactions;

arranging shipping, delivery and fulfilment of orders;

processing cancellations, returns, exchanges and refunds;

communicating with you regarding your orders, deliveries, returns, refunds and other customer service matters;

providing customer support and resolving complaints or queries relating to your purchases;

preventing and detecting fraud, unauthorised transactions and other misuse of our merchandise store;

maintaining records relating to purchases, transactions, invoices and other business and accounting requirements; and

complying with applicable legal, regulatory, tax and accounting requirements

to enable us to administer any competitions or other offers/promotions which you enter into for fraud screening and prevention purposes

10. When you register an account or otherwise provide us with your personal data, we may also use the personal data to send to you marketing and/or promotional materials about us and our services from time to time. You can unsubscribe from receiving the marketing information at any time by writing an email to us at: [email protected].

11. In order to provide our products and services to you or to otherwise fulfil contractual arrangements that we have with you, we may need to appoint other organisations to carry out some of the data processing activities on our behalf. These may include, for example, payment processing organisations, delivery organisations, fraud prevention and screening and credit risk management companies, and mailing houses. In connection with our online merchandise store, we may engage third-party technology, e-commerce, payment processing, logistics, shipping, fulfilment, warehousing, customer support, fraud prevention, analytics and other service providers to process personal data on our behalf or otherwise provide services necessary for operating the merchandise store. This may include Shopify and its relevant service providers, payment gateways/payment processors, courier and logistics partners, fulfilment providers and technology service providers

12. We may use cookies, pixels, tags and similar technologies provided by us or by third-party analytics, advertising and social media providers to understand how users interact with our websites and online merchandise store, measure the effectiveness of our marketing and advertising, personalise content or advertisements, and improve our services. Where applicable, such third parties may process information collected through these technologies in accordance with their respective privacy policies.

13. We as an intermediary are responsible to facilitate a transaction between you and the ultimate event organiser, cinema theatre and/or other entertainment provider so as to enable you to book a ticket for an entertainment event, movie, sport etc. For us to be able to facilitate this transaction and otherwise fulfil our contractual arrangements with these ultimate entertainment providers, we may have to share your personal data with them so that they are able to verify the accuracy of the information you have shared with us while issuing your valid entry/ticket, to provide you with services and benefits that you may be entitled to and to conduct their own analysis. This clause does not apply to purchases of merchandise or other products through the online merchandise store, which shall be governed by the provisions of this Privacy Policy applicable to such transactions

14. Bookmyshow and its services may contain links to third-party websites, including identity verification and social networking websites. Your use of these features may result in the collection or sharing of information about you, depending on the feature. Please be aware that we are not responsible for the content or privacy practices of other websites or services to which we link. We do not endorse or make any representations about third-party websites or services. The personal data you choose to provide to or that is collected by these third parties is not covered by our Privacy Statement. We strongly encourage you to read such third parties' privacy statements.

15. We may share:

a. your personal data with any person or entity where we believe in good faith that such disclosure is necessary to:

i. comply with the law or in response to a subpoena, court order, government request, or other legal process.

ii. produce relevant documents or information in connection with litigation, arbitration, mediation, adjudication, government or internal investigations, or other legal or administrative

proceedings;

ili. protect the interests, rights, safety, or property of Bookmyshow or others; iv. otherwise as permitted under applicable law.

b. personal data about our visitors, customers, or former customers with the following types of companies that perform services on our behalf or with whom we have joint marketing agreements:

i. Non-financial companies such as envelope stuffers, fulfilment service providers, payment processors, data processors, customer/support services, etc., and/or ii. Financial service providers such as companies engaged in banking/payments/facilitating financial transactions.

logistics, courier and delivery service providers;

warehousing and fulfilment service providers;

e-commerce and technology service providers;

customer support service providers;

fraud prevention and risk management service providers; and

analytics, marketing and advertising service providers.

16. In sharing your personal data with such parties, we will reasonably endeavour to ensure that the third parties and our affiliates keep your personal data secure from unauthorised access, collection, use, disclosure, or similar risks and retain your personal data only for as long as reasonably necessary to fulfil the applicable purposes, comply with applicable legal, regulatory, tax, accounting or contractual requirements, or otherwise as permitted under applicable law

17. You acknowledge that, notwithstanding this Privacy Policy, we have at all times the right to disclose your personal data to any legal, regulatory, governmental, tax, law enforcement or other authorities pursuant to applicable law and our legal obligations. This may arise from any investigation, order, or request by such parties. To the furthest extent permissible by law, you agree not to take any action and/or waive your rights to take any action against us for the disclosure of your personal data in these circumstances.

18. Where your personal data is transferred outside India, such transfer will be undertaken in accordance with applicable data protection and privacy laws and subject to such safeguards and requirements as may be applicable to such transfer. .

19. We have implemented reasonable security arrangements including physical, administrative, technical, and electronic security measures to protect against the loss, misuse, and alteration of your personal data. We are PCI DSS certified which means that the data you submit to us is secure and protected against loss or theft in accordance with the globally accepted data security standards. Despite our best efforts, however, no security measures are perfect or impenetrable. In the event where you believe your privacy has been breached, please contact us immediately.

20. It is your responsibility to protect any passwords you require to access your account, on Bookmyshow. Please use unique numbers, letters and special characters, and do not share your password with anyone. If you do share your password with others, you will be responsible for all actions taken in the name of your account and the consequences. If you lose control of your password, you may lose substantial control over your personal data and other information submitted to us. You could also be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason or if you have grounds to believe that your password has been compromised, you should immediately contact us and change your password.

21. You undertake to treat your password and other confidential information in relation to the use of Bookmyshow and its services confidentially, and we disclaim any liability arising from your failure to do so.

22. Our websites and online merchandise store may use cookies, pixels, tags, web beacons and similar technologies to enable and improve the functionality of our services, remember user preferences, understand how users interact with our websites and store, analyse traffic and usage, prevent fraud, and, where applicable, support advertising and marketing activities. These technologies may be provided by us or by third-party service providers. You may be able to manage or disable certain cookies through your browser or device settings. However, disabling certain cookies may affect the functionality or availability of some features of our websites or online merchandise store

.

23. You may update any of your personal data we possess by contacting us at [email protected] and we will endeavour to serve your request for updation. Bookmyshow Live Private limited reserves the right to accept or reject requests made for updating of personal data and in case of any such refusal we will also endeavour to inform you the reason for such refusal.

24. You may communicate your objection to our continual use and/or disclosure of your personal data for any of the purposes and in the manner as stated above at any time by contacting us at [email protected].

25. If you do not wish for us to continue using your information, and/or disclose your personal data for any of the purposes and in the manner as stated above at any time, you may opt out of providing the same by contacting us at [email protected]. Please note that if you choose not to provide the Information we request, you can still visit Bookmyshow, but you may not be able to access certain options, offers and services. BookMyShow reserves all legal rights and remedies in such an event.

26. We retain personal data only for as long as necessary to provide the services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:

mandated by law, contract or similar obligations applicable to our business operations;

for preserving, resolving, defending or enforcing our legal/contractual rights; or needed to maintain adequate and accurate business and financial records.

27. If our privacy policy changes in the future, it will be posted here and a new effective date will be shown. You should access our privacy policy regularly to ensure you understand our current policies. Please reference the privacy policy in your subject line. We will endeavour to respond to your reasonable privacy-related requests, enquiries or concerns within the timelines prescribed under applicable law..

28. If you have an enquiry or a complaint about the way we handle your personal information, or to seek to exercise your privacy rights in relation to the personal information we hold about you, you may contact our customer grievance officer as follows:

By Email: [email protected]

By Mail: Customer Grievance Officer

Bookmyshow Live Private limited.

Ground Floor, Wajeda House, Gulmohar Cross Road,

Andheri West, Mumbai 400049

For the purposes of the GDPR, our Customer Grievance Officer is also our Data Protection Officer (DPO).

We will respond to all requests, inquiries or concerns within a reasonable period.

If you are in the European Union, you can choose to instead lodge a complaint with your local Data Protection Authority (DPA).

Merchandise Store

If you purchase merchandise or other products through our online merchandise store, we will collect and process personal data necessary to process and fulfil your order.

• This may include your name, email address, mobile number, billing address, shipping/delivery address, order details, transaction details, purchase history and information relating to cancellations, returns, exchanges, refunds and customer support.

• We may share such information with Shopify, payment processors, logistics and courier partners, fulfilment and warehousing service providers, customer support providers, fraud prevention providers and other service providers to the extent necessary to process and fulfil your order and provide related services.

• Payment information may be processed directly by the applicable payment gateway or payment service provider. We will not retain complete payment card information except where necessary and permitted under applicable law.

• Your personal data may also be processed for fraud prevention, transaction verification, customer support, accounting, tax, legal and regulatory compliance and other purposes described in this Privacy Policy.

• Where the merchandise store is operated using Shopify or other third-party technology, such third parties may process personal data in accordance with their respective privacy policies and contractual arrangements with us.

• By using the merchandise store, you acknowledge that your personal data may be processed in accordance with this Privacy Policy and the applicable policies and terms governing the merchandise store.

Customer Experience Grievance Officer Details

1. At BookMyShow, your ticketing experience is of utmost importance to us. Our team is always on their toes with one goal and that is delighting our customers. We are committed to give our best shot at resolving your concern. In any way, if you feel that we can do more to live upto your expectations then that would be an opportunity for us. Here are all the platforms through which you can easily get in touch with us.

2. We are sure that you will get answers to all your queries on our support page here

3. For any queries related to BookMyShow you can Live Chat with us. We are at your service 24/7, 365 days.

Level 1:

Our customer experience force is at your service 24/7, 365 days via the support page. You can Live Chat with us. Our team will address your concern within 3 days.

Level 2:

If you do not get a reply to your query within the stipulated time, you can write to us at [email protected] and our team will revert to you within 2 days.

Level 3:

If you are yet to receive an answer you can contact our Grievance Officer - Nivedita Poonekar (Sr. Manager - Customer Experience) by writing to [email protected] and we shall respond within a day.

Level 4:

In the unlikely event that your concern remains unresolved, you can take it up with our Nodal Officer - Kapil Kirti (Sr. Manager - Customer Experience) by writing to [email protected] and we shall respond to you in a day's time.

4. If you would like to speak to us, please feel free to call 022 61445050.

Our office addresses:

1. Registered Office: Gr. Floor, Wajeda House, Gulmohar Cross Rd. No. 7, Juhu Scheme, Andheri West, Mumbai - 400049

2. Mumbai: Bookmyshow House, Empressa 14, Sahar Road off Western Express Highway, Opp Jaisingh Business Centre, Andheri East, Mumbai - 400099

3. Bengaluru: Ground Floor, 15 Rest House, Tirupatii enterprises, Crescent Road, Bengaluru- 560001

4. Chennai: G Block, Plot No. 1187, 1st Street, Anna Nagar, Chennai, Chennai, Tamil Nadu, 600040)

5. Hyderabad: H. No 8-2-248/1/757/57A, 3rd Floor Corporation Bank building, Road No-03,Near Nagarjuna Circle Panjagutta, Hyderabad - 50082

6. Noida: Sector 125, Plot No. 8, 8 Square, New Okhla Industrial Development Area, Noida, Gautam Buddha Nagar, Uttar Pradesh - 201303

7. Kolkata: 4th floor, Unit No 8, Azimgunj House, 7, Camac Street, Kolkata, West Bengal, 700017