Refund policy

Return & Cancellation Policy

Lollapalooza India Official Merchandise Store

At Lollapalooza India, we strive to ensure that you are satisfied with your purchase. Please read this Return & Cancellation Policy ("Policy") carefully before placing an order. Merchandise purchased through the Lollapalooza India Official Merchandise Store is generally not eligible for return or exchange except in the circumstances expressly set out in this Policy or where otherwise required under applicable law.

Nothing in this Policy is intended to exclude, restrict or limit any consumer right, remedy, warranty or protection that cannot lawfully be excluded, restricted or limited under applicable law.

1. No Return Policy

Merchandise is generally not eligible for return or exchange solely because of a change of mind, incorrect size selection, personal preference, colour preference or design preference.

Returns, replacements or refunds may be considered where:

the Merchandise received is damaged;
the Merchandise received is defective;
the wrong Merchandise has been delivered;

Customers are advised to review the product description, specifications, images and size chart carefully before placing an order.

Unless otherwise required under applicable law, we do not provide exchanges solely on the basis of a change in size, colour, design or personal preference.

Complimentary merchandise, gifts, promotional items and giveaway products are provided on an "as-is" basis and are not eligible for replacement or refund except where required under applicable law.

2. Product Variations

Actual colours, prints, finishes and appearance of Merchandise may vary slightly from images displayed on the Site due to screen settings, lighting conditions and manufacturing variations. Size charts are provided as a guide. Minor manufacturing tolerances shall not, by themselves, constitute a defect. Such variations shall not affect the remedies available to a customer where the Merchandise is materially different from the description provided on the Site or is defective.

3. Damaged, Defective, or Incorrect Products

Customers should inspect their orders upon delivery and notify us as soon as reasonably practicable if the Merchandise is damaged, defective, incorrect or incomplete.

For damage in transit, incorrect Merchandise or missing items, customers are requested to contact us preferably within 48 hours of delivery at [email protected] with:

order details/order number;
Packing List
photographs and/or videos of the Merchandise;
photographs and/or videos of the packaging; and
a description of the issue.

The 48-hour period is intended to facilitate prompt investigation of delivery-related issues and shall not exclude or limit any remedy available to a customer under applicable law, including in relation to defects that could not reasonably have been identified within that period.

We may request additional information, photographs, videos or return of the Merchandise for physical inspection where reasonably necessary to assess the claim.

Where a claim is approved, we may provide an appropriate remedy, which may include replacement, repair, refund or another remedy as required or permitted under applicable law.

Where replacement Merchandise is unavailable, a refund may be processed.

Where the return of Merchandise is required due to damage, defect, incorrect delivery or another issue attributable to us or our logistics arrangements, we shall bear the applicable reasonable return shipping costs.

Merchandise may not be eligible for replacement or refund where it has been used, washed, altered, damaged through misuse, intentionally damaged or otherwise materially changed after delivery, except where the underlying issue is a manufacturing defect or other defect covered by applicable law.

Where return of Merchandise is required, the Merchandise should, where reasonably possible, be returned with its original tags, labels, packaging and accessories. The absence of original packaging, tags or labels shall not by itself prevent a customer from exercising a remedy where such requirement would be unreasonable in the circumstances or would restrict a right available under applicable law.

4. Return Shipping

Where a return is required because Merchandise is defective, damaged, incorrect or otherwise not in conformity with the confirmed order, we shall arrange or bear the reasonable cost of return shipping, as applicable. Where a return is permitted at the customer's request for reasons unrelated to any defect, damage or error attributable to us, any applicable return shipping costs shall be communicated to the customer before the return is processed.

5. Refunds

Once a request has been reviewed and approved, we shall notify the customer of the applicable refund.

Refunds for prepaid orders shall ordinarily be processed to the original payment method, unless another method is required or permitted under applicable law.

Refunds shall be initiated within a reasonable period and in accordance with applicable law and applicable payment-system requirements.

We generally process approved refunds within 7–10 business days from approval. The time taken for the refunded amount to be credited to the customer's account may vary depending on the relevant bank, card issuer or payment service provider.

We shall not provide cash refunds except where required under applicable law.

We reserve the right to investigate and reject claims where we have reasonable grounds to believe that a return, refund or replacement request is fraudulent, abusive or made in bad faith. This provision shall not be used to deny a genuine consumer claim merely because the customer has previously made legitimate return, refund or replacement requests.

Where only part of an order is damaged, defective, incorrect or missing, any approved replacement or refund shall ordinarily relate only to the affected Merchandise, unless the circumstances require otherwise or applicable law provides otherwise.

Customers are responsible for providing accurate and complete delivery information and for reasonably facilitating delivery. Where delivery fails after reasonable delivery attempts due to customer-provided incorrect or incomplete address information or the customer's repeated unavailability, the order may be returned to us. In such circumstances, any refund due to the customer shall be processed in accordance with applicable law, after deduction of the delivery charges of INR 150 incurred in connection with the failed delivery and return, where such deduction is legally permissible and has been appropriately disclosed to the customer..

6. Cancellation Policy

Once an order has been successfully placed on the Site, the customer may not cancel the order or request cancellation through customer support or any other channel. Accordingly, customers are advised to carefully review their order details, including the products, sizes, quantities, delivery address and other relevant information, before placing the order.

Notwithstanding the above, where we are unable to fulfil an accepted order for reasons attributable to us, including due to stock unavailability or a pricing/technical error, we may cancel the order. In such circumstances, any amount received from the customer in respect of the cancelled order shall be refunded in accordance with this Policy and applicable law.

Nothing in this Policy shall limit or exclude any cancellation, refund or other rights or remedies available to a customer under applicable law.

7. International Orders

We currently accept orders for Merchandise only from customers located in India and do not accept or process international orders. Merchandise is available for delivery only within India. Customers located outside India may not place orders for Merchandise through the Site.

Any order placed using an international billing or delivery address, or otherwise identified as an international order, may be cancelled by us and any amount received in respect of such order shall be refunded to the original payment method in accordance with this Policy and applicable law.

8. General

To the maximum extent permitted under applicable law, our aggregate liability arising from any purchase shall not exceed the purchase price paid by the customer for the relevant product.

Lollapalooza India reserves the right to amend this Policy from time to time. Any revised version shall apply to purchases made after the revised Policy is published on the website.

Merchandise is intended for personal use only. Lollapalooza India reserves the right to refuse or cancel orders that appear to be placed for commercial resale.

Purchase of merchandise does not confer any licence or right to reproduce, manufacture, distribute, or commercially exploit any intellectual property embodied in the merchandise.

We shall not be liable for failure or delay in fulfilling an order to the extent caused by circumstances beyond our reasonable control, including natural disasters, governmental actions, labour disruptions, transportation disruptions or failures of third-party logistics providers. To the maximum extent permitted under applicable law, our aggregate liability arising from a purchase shall not exceed the amount paid by the customer for the relevant Merchandise. Nothing in this Policy shall exclude, restrict or limit any consumer right, remedy, liability or protection that cannot lawfully be excluded, restricted or limited.